Return Policy
Last updated: August 5, 2026
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
Non-Returnable Items
- Used speaker stands with installed spikes or pads
- Custom-built gaming PCs with personalized configurations
- Items damaged due to improper installation
How to Initiate a Return
- Email info@hidefaudiovideo.com with your order number
- We respond within 24-48 hours with instructions
- Ship to: 1610 Monterey Rd, San Jose, CA 95112
Refund Processing
- Refunds processed within 5-7 business days
- Refunds issued to original payment method
- Shipping charges non-refundable except for damaged items
Damaged or Defective Items
Contact us within 7 days with a photo for free replacement or full refund.